All dates quoted for delivery are estimated delivery dates only and may be subject to change without prior notice.
We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

Failed or Refused deliveries

Where a delivery has been attempted on more than one occasion and failed and then the goods returned to Rawgarden,
the cost of the attempted deliveries, return postage and administration fee of 2.5% of the invoice total will be deducted from any refunds available.

Where a delivery has been refused and returned to Rawgarden ( except damaged or faulty goods )
the cost of the attempted deliveries, return postage and administration fee of 2.5% of the invoice total will be deducted from any refunds available.

It is your responsibility to ensure goods ordered are able to fit through entrances to your property.
Rawgarden excepts no responability  for goods ordered and delivered to addresses with insufficient access.
The cost of the attempted deliveries, return postage and administration fee of 2.5% of the invoice total will be deducted from any refunds available.

Returns Policy

Making Returns

For all returns, except where the item is faulty, you will be required to arrange and pay for the return of the products to us.
We can arrange to collect the products from you, but the cost of this will be charged to you in advance on a seperate invoice.
Please note the minimun charge is £27.50 for collections organised by Rawgarden, and in some arears it may be more.
Please call for a quote.

Send your returns to:

Rawgarden
Bullsbridge Farm,
Steeple Bumpstead Rd,
Hempstead,
Essex
CB10 2PP

Refunds
To receive a refund please return your goods to us within 14 days from date of delivery.

Please enclose a copy of your original order.

When returning items you are strongly recommended to obtain proof of posting.
We cannot accept liability for goods lost or damaged in transit.
We recommend that you return items via registered mail.

Please note that the original postage ( if applicable ) and the return postage will not be refunded.

Please allow 30 days for your refund.

Should you be sent a faulty item we will of course reimburse you fully.

Your Right To Cancel
You may normally cancel your order (once accepted by us) for any reason up to the point of despatch.
If you do cancel the contract within this time any payments made by you will be refunded in full within 30 days.

Damaged Goods

If you receive goods that you suspect have been damaged in transit please sign unchecked upon delivery and notify Rawgarden within 24hours.
We ask that you photograph all damaged items immediately and forward these images to us via your order confirmation email within 48 hours. If you are only the recipient please call 01440 731 877 for a return email address.
To facilitate carrior claims you must comply to the time restrictions listed above, Rawgarden except no responsibility for damaged in transit goods after such time has passed and your claim will be void.